The project supported the Central African Republic in enhancing public revenue mobilisation and modernising fiscal administration through digital tax governance. It evaluated the institutional framework of the Direction Générale des Impôts et des Domaines (DGID), ensuring alignment with national laws and regulations. Strategic guidance was provided to develop a secure, integrated tax system based on data-driven risk management and fraud prevention. Inter-agency interoperability was enhanced, enabling streamlined data exchanges with customs and other government bodies to improve transparency and accountability.

The project implemented eGovernment solutions, focusing on user-centric digital tax services. A web application was developed to offer online tax registration, electronic declarations, payments, and real-time compliance monitoring. Automated processes for risk detection and taxpayer data exchange increased efficiency, with the solution deployed within DGID’s secure infrastructure, adhering to international standards.

Capacity-building efforts ensured the sustainable adoption of digital tools. Training sessions equipped tax administrators, banking institutions, and taxpayers with the skills required to use the eTax platform effectively. A change management strategy facilitated the transition to the new system, empowering DGID to independently manage and sustain its digital tax services.

• Assessed the existing tax governance structure and institutional capacities to identify gaps and areas for improvement.
• Validated the project’s functional scope to ensure alignment with national policies and objectives.
• Provided recommendations to enhance transparency and integrity in tax administration, including measures to combat VAT fraud and improve taxpayer compliance.
• Developed and deployed a web application offering user-centred digital tax services, including online registration, electronic declarations, payments, and tax clearance.
• Automated key functions such as tax risk detection, inter-agency data transfers, and compliance monitoring.
• Ensured system security through a comprehensive audit and implemented robust measures to safeguard taxpayer data and payment processes.
• Delivered reporting functions to enable efficient monitoring and evaluation of tax administration activities.
• Conducted extensive training programs for tax administration personnel to ensure effective system adoption and operation.
• Prepared installation and administration manuals, along with user-friendly guides for ongoing system maintenance.
• Enhanced the institutional capacity of DGID by developing skills and tools for modern tax administration.